Shipping and delivery

  • Service area: Orders are shipped across India through established courier/postal partners based on destination serviceability shown at checkout.
  • Processing time: Standard dispatch is within 1–3 business days after payment confirmation, excluding Sundays and public holidays.
  • Transit timelines: Metro and major cities typically deliver in 1–3 working days, inter‑state routes in 2–5 working days, with remote locations potentially longer depending on network conditions.
  • Shipping fees: Calculated at checkout by weight/volumetric weight, destination, and chosen service level where available.
  • Tracking: A tracking link is sent via email once the order ships, and shipment events such as In‑Transit or Out for Delivery reflect carrier scans.
  • Delivery attempts: Carriers generally attempt delivery and may contact the consignee; undelivered parcels may be held at a local hub or returned per carrier policy.
  • Damage or shortage: Please email unboxing photos/videos and the order ID within 48 hours of delivery so a carrier claim and replacement or refund can be processed.
  • Contact for shipping support: hello@tribalvedaheritage.com is the single point of contact for all delivery issues and status escalations.

Returns and refunds (products)

  • Return window: Return requests must be raised within 7 days of delivery for unused, undamaged items in original packaging with all tags and accessories.
  • Non‑returnable: Personalized or customized items, perishable/consumable edibles, opened hygiene items, and used artisanal goods are not eligible except for verified defects or transit damage.
  • Defects and transit damage: Report with clear photos/videos and the order ID within 48 hours of delivery for verification and resolution via free replacement or refund.
  • Return method and costs: Approved returns are arranged for pickup or guided for drop‑off; reverse shipping is covered for verified defect/damage cases.
  • Refund timing: Upon receipt and approval at the warehouse, refunds are initiated to the original payment method, with processors typically crediting within 5–10 business days depending on payment rails.
  • Exchanges: Exchanges for size/variant are offered where inventory permits; if unavailable, a refund to the original payment mode is processed.[8][2]
  • Contact for returns: Email all return/refund requests to hello@tribalvedaheritage.com with order ID and evidence for faster resolution.

Cancellations (products and retreats)

  • Product orders: Orders can be cancelled before dispatch, and post‑dispatch cancellations are handled as returns after delivery under the policy above.=
  • Retreat bookings: Consumer cancellations are fully refundable within 48 hours of booking if the event is 14 or more days away, 50% charge if cancelled 7–13 days prior, and 100% charge within 6 days due to committed venue and artist costs.
  • Organizer‑initiated changes: If a retreat is rescheduled, attendees may opt for a full refund to original mode or a complimentary transfer to a future edition.
  • Refund initiation and credit: Once initiated, refunds to the original payment instrument typically reflect within 5–10 business days depending on gateways and issuing banks.
  • Cancellation contact: Write to hello@tribalvedaheritage.com with booking details to request cancellation or reschedule support.

Payments and pricing

  • Payment methods: Prepaid online payments such as UPI, net‑banking, and cards are supported via a licensed processor and shareable payment links for secure checkout.
  • Pricing errors and availability: Orders with typographical or technical pricing errors may be cancelled with a full refund before dispatch, and stock availability is not guaranteed until payment confirmation.
  • Taxes and invoices: Prices display applicable taxes at checkout where indicated, and tax invoices with GST fields are issued where applicable.
  • Refund method: For auditability and security, refunds are issued to the original payment mode in line with processor norms and banking settlement cycles.
  • Payment support: For payment link issues or failed transactions, email hello@tribalvedaheritage.com with the order ID and payment reference.[9][1]

Terms of use

  • Acceptance of terms: Using the site or placing an order constitutes acceptance of these Terms, the Privacy Policy, and applicable policies published on the website.
  • Eligibility and accuracy: Users must be legally competent to contract and agree to provide accurate information for billing, fulfillment, and communication.
  • Intellectual property: All content, logos, text, images, and designs are protected and may not be reproduced or used commercially without written permission.
  • User conduct and prohibitions: Users shall not upload or transmit unlawful, infringing, or harmful content, and service may be refused for violations as permitted by law.
  • Artisanal variation: Minor variations in color, texture, and dimensions are inherent in handcrafted items and are not considered defects.
  • Third‑party services: Links to payment or logistics services are subject to their respective terms and privacy practices, which should be reviewed separately.
  • Limitation of liability: To the extent permitted by law, liability is limited to the amount paid for the order or event booking, excluding indirect or consequential damages.
  • Governing law and venue: These Terms are governed by Indian law, with venue/jurisdiction in West Bengal unless otherwise required by applicable statute.

Privacy policy

  • Scope and notice: This policy explains the personal data collected, processing purposes, sharing with payment/logistics partners, and user rights under India’s Digital Personal Data Protection Act, 2023.[
  • Data collected: Identity and contact details, order and payment references, communications, device metadata, and logistics information necessary for fulfillment and support.
  • Purpose and lawful basis: Data is processed to fulfill orders and bookings, process payments and refunds, provide support, arrange delivery, and comply with legal obligations, with consent obtained where required.
  • Sharing with processors: Personal data is shared with contracted payment processors and couriers strictly to complete transactions and deliveries.
  • Retention and deletion: Data is retained only as long as necessary for the stated purposes or legal retention, after which it is deleted or anonymized.
  • User rights: Individuals may request access, correction, and erasure and raise grievances through the designated contact for timely resolution.
  • Security measures: Reasonable technical and organizational safeguards are implemented to protect data against unauthorized access and misuse.
  • Cross‑border processing: If data is processed outside India in the course of offering goods or services in India, protections aligned with applicable law are maintained.
  • Privacy contact: For any privacy queries or rights requests, write to hello@tribalvedaheritage.com with sufficient detail to verify and respond.

Grievance and customer support

  • Single contact channel: All order, shipping, return, refund, retreat, and privacy grievances are handled via email at hello@tribalvedaheritage.com with acknowledgements and time‑bound responses.

Escalation: If an issue remains unresolved, reply in the same email thread with “Escalation” in the subject line and the order or booking reference

Frequently Asked Questions

Delivery and tracking ?

Orders typically dispatch in 1–3 business days, and most deliveries reach metro and major cities in 1–3 working days and other locations in 2–5 working days depending on the courier network.
A tracking link is emailed after dispatch; for any delivery issue or status escalation, write to hello@tribalvedaheritage.com with the order ID.

Returns and refunds ?

Return requests are accepted within 7 days of delivery for unused, undamaged items in original packaging; customized items, perishable edibles, opened hygiene items, and used artisanal goods are not eligible except for verified defects or transit damage.
After approval and pickup/drop of the return, refunds are initiated to the original payment method and typically reflect within 5–10 business days; start a return by emailing hello@tribalvedaheritage.com with photos/videos and the order ID.

Retreat cancellations ?

Consumer retreat bookings are fully refundable within 48 hours of booking if the event is 14 or more days away, 50% charge applies if cancelled 7–13 days before, and 100% charge within 6 days due to committed venue and artist costs.
If a retreat is rescheduled by the organizer, attendees may choose a full refund to the original mode or a complimentary transfer to a future edition; write to hello@tribalvedaheritage.com with booking details.

Payments and fees

Contrary to popular belief, Lorem Ipsum is not simply random text. Prepaid online payments (UPI, cards, net‑banking) are supported through secure payment links; for group or corporate bookings, invoice and bank transfer can be arranged on request via email.
Refunds, when applicable, are always issued to the original payment method for safety and auditability; for payment issues, contact hello@tribalvedaheritage.com with the payment reference.

For bulk and international enquiries

Contact Form Demo
Shopping Cart